Privacy Policy

 Last Updated: July 2023

Thank you for visiting Dr Michael Payne's website at We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services. By using our website, you consent to the practices described in this policy.


 1. Information We Collect

 We may collect the following categories of personal information:

 - Contact Information: Your name, email address, postal address, and phone number.

 - Medical Information: Information you provide about your health, medical history, and cosmetic surgery preferences when filling out patient inquiry or appointment request forms.

 - Payment Information: If applicable, payment details required to process transactions related to our services.

 - Usage Data: Information about how you use our website, such as pages visited, time spent on the site, and interactions with the content.

 - Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your device and browsing behaviour. You can control cookies through your browser settings.


2. How We Use Your Information

We use your personal information for the following purposes:

- Providing Services: To respond to your inquiries, schedule appointments, and deliver the cosmetic surgery services you request.

- Medical Evaluation: To assess your suitability for specific cosmetic procedures, ensuring your safety and well-being.

- Payment Processing: If applicable, to process payments for services provided.

- Marketing Communications: With your explicit consent, we may send you promotional materials and updates about our cosmetic surgery services.  You can opt-out of receiving such communications at any time.

- Improvement of Services: To analyse website usage data and improve our website's content and functionality.

- Legal Compliance: To comply with applicable laws, regulations, and legal processes.


3. Lawful Basis for Data Processing

Our lawful basis for processing your personal information includes the necessity of processing for the performance of a contract (e.g., scheduling appointments, providing medical services), compliance with legal obligations, and your consent for marketing communications and other non-essential data processing.


4. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your data with the following:

- Service Providers: Trusted third-party service providers who assist us in delivering our cosmetic surgery services, subject to confidentiality agreements.

- Medical Professionals: With your explicit consent, we may share your medical information with other healthcare professionals involved in your treatment.

- Legal Obligations: When required by law or to protect our rights, privacy, safety, or property.


5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws and regulations. When your data is no longer needed, we will securely delete or anonymise it.


6. Your Rights

You have the following rights regarding your personal information:

- Access: Request access to the personal information we hold about you.

- Correction: Request corrections to any inaccuracies in your personal information.

- Withdrawal of Consent: Withdraw your consent for processing your data at any time.

- Deletion: Request the deletion of your personal information under certain circumstances.

- Data Portability: Request a copy of your personal information in a structured, machine-readable format.

- Complaints: Lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have mishandled your data.


7. Security Measures

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction.  However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.


 8. Changes to This Policy

 We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.


9. Contact Us

 If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at [email protected]